Returns & Exchanges
At Colugo, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer a seamless 30-day return policy for all unworn items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is submitted, a prepaid shipping label will be generated; simply download and print it to prepare your package.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached, and securely tape the prepaid label to the outside of the box.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing